Contact Us

Customer Service Hotline

For call in Mainland China400-830-8008
For call if out of Mainland China,country code +86 is required400-830-8008
For mobile phone and fixed-line call in HongKong only800-906-882

SMS Alert Service

To keep informed of the account balance movement, maturing products and other transaction activities, please apply for SMS Alert Service, using your designated mobile number.

Service Numbers of SMS Alert Service from Hang Seng (China) begin with:

China Mobile: 10657

China Unicom: 10655

China Telecom: 10659

“HangSeng” as SMS Service Number for Hong Kong Special Administrative Region Mobile Numbers

Terms and Conditions for SMS Services

Mainland Services Network

Since opening its first representative office in Shenzhen in 1985, Hang Seng Bank's growing Mainland network has focused on meeting a wide variety of customer needs.

Branch Network